STORE POLICY

Refunds/Cancellations - Unfortunately we do not provide refunds or cancellations for any reason including delays in shipping

due to the nature of our product. 

Refunds or cancellations are only available if there is an error on our part.

 

Exchange - Due to the nature of our products we do not provide a refunds and/or exchanges. 

 

Incorrect/Missing item - If you received an incorrect or

missing item, please contact us within 5-7 days of

delivery to janovanaturals@gmail.com for a replacement of the missing item. 

Submit a photo of the incorrect item and a picture of the invoice MUST be sent to the email provided. If the photo or invoice can not be

provided, we can not send out the replacement item.

When emailing, please put "Incorrect Order" in the subject title. 

 

• For an incorrect tea, we will send a return shipping label via email and/or with the replacement package so the customer can send the incorrect item back to us.

•  For the missing tea, please send a copy of the invoice and a photo of the teas received. Please put 'MISSING ITEM ' in the subject line. If the photo of all teas received or invoice can not be provided WE CAN NOT send out a replacement item.

 

 

WE ARE UNABLE TO REPLACE ANY MISSING OR INCORRECT ITEMS AFTER THE 8TH-DAY TIMEFRAME.

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Broken Item

Please contact us within 3 days of receiving the broken item. If your package arrived in a priority USPS white envelope you can file a claim with the United States Post Office online at

https://www.usps.com/help/claims.htm  To initiate the claim, you must take 3 of photos of the damaged item: Front, Back, and Side.

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Please take the photo with the packaging and at least one photo of the label on the damaged item. The

picture must be clear and large enough if not, the post office can deny the claim. It can take up to two weeks or more for the post office to finalize the claim. Unfortunately,

If they do not accept responsibility we cannot replace the item. 

 

Lost/Stolen/Missing/Package - Due to an incorrect address provided Cannot be replaced by Janova Naturals. Please file a claim with the United States Post Office online at https://www.usps.com/help/claims.htm. The claim can take up to two weeks